Get in touch
One inbox for everything — questions, bug reports, billing, feature ideas, GDPR requests. We're a two-person company, so you're emailing the people who built it. We aim to reply within two working days.
Before you email (saves you a round trip)
- Billing — card, invoices, plan changes and cancellation are all self-serve under Account → Manage subscription. No email needed to cancel, ever.
- Your account — changing your email address or password, and deleting your account, are self-serve under Settings. Nothing to email us for.
- A route problem? Include the share link of the route — it lets us see exactly what you see.
- Bug on your device? The device model + a screenshot gets it fixed twice as fast.
Company details
RouteGems is operated by RouteGems Limited, registered in England & Wales (company no. 17318079). Statutory details and policies live in our legal documents.