Get in touch
One inbox for everything: questions, bug reports, billing, feature ideas and GDPR requests. We're a two-person company, so you're emailing the people who built it. We aim to reply within two working days.
Before you email (saves you a round trip)
- Card details, invoices, plan changes and cancellation are all self-serve under Account → Manage billing. A plan bought in the app is managed in your Apple or Google account instead. You never need to email us to cancel.
- Changing your email address or password, and deleting your account, are self-serve under Settings.
- For a problem with a route, include the route's share link so we can see exactly what you see.
- For a bug on your device, the device model and a screenshot get it fixed twice as fast.
Company details
RouteGems is operated by RouteGems Limited, registered in England & Wales (company no. 17318079). Statutory details and policies live in our legal documents.