RouteGems
Sign in
← All legal documents

Refund & Cancellation Policy

Last updated: 6 July 2026

In simple terms: cancel any time — you keep access until the end of what you've paid for. We don't refund partial months, but genuine billing mistakes are always fixed.

This is a plain-English summary; the full terms are in our Terms & Conditions. Nothing here reduces your statutory rights as a UK consumer.

Cancelling

  • Cancel any time from your account settings — no phone calls, no hoops.
  • Your subscription stays active until the end of the current billing period, then simply doesn't renew. You won't be charged again.
  • After cancellation your account becomes inactive, and your data is kept for 180 days in case you return (see the Privacy Policy). Files you've already downloaded are yours forever.

Free trials

  • Where a free trial is offered, you won't be charged during the trial.
  • The trial converts to a paid subscription automatically at the end unless you cancel first. We aim to email you a reminder before that happens.
  • Cancel during the trial and you pay nothing.

Refunds

  • Subscription fees are paid in advance and are non-refundable except where the law requires otherwise — cancelling stops future charges rather than refunding past ones.
  • We don't give partial refunds for unused time in a billing period.
  • Billing mistakes are always fixed: accidental duplicate payments are refunded in full, as is any charge we've made in error.
  • If the Service suffers a prolonged outage, we may issue credits or refunds at our discretion — we'd rather keep you riding than keep your money.

Statutory rights

UK consumers have a 14-day right to cancel distance contracts. Because RouteGems is a digital service you start using immediately, you receive the service straight away and the 14-day right applies only to service not yet provided. Your other statutory rights — including where a service is not provided with reasonable care and skill — are unaffected.

How to get help

Email support@routegems.cc with the account email address and, for billing queries, the approximate payment date. We aim to resolve billing issues quickly and fairly.