Refund & Cancellation Policy

Last updated: 9 November 2026

In simple terms: cancel any time and you keep access until the end of what you've paid for. We don't refund partial months, but genuine billing mistakes are always fixed.

This is a plain-English summary; the full terms are in our Terms & Conditions. Nothing here reduces your statutory rights as a UK consumer.

Cancelling

Cancel any time from your account settings, without phoning anyone or jumping through hoops.
Your subscription stays active until the end of the current billing period, then simply doesn't renew. You won't be charged again.
After cancellation your account becomes inactive, and your data is kept for 180 days in case you return (see the Privacy Policy). Files you've already downloaded are yours forever.

Subscribed in the app?

If you bought your plan in the RouteGems app for iOS or Android, Apple (App Store) or Google (Google Play) took the payment, so they handle the money side:

Cancel in your Apple or Google account's subscription settings (the app's Plans screen has a link). Deleting the app doesn't cancel it.
Refunds are requested from Apple or Google, under their policies. We can't issue them ourselves.
Everything else here, including keeping access until the end of the period, applies the same way.

Free trials

Where a free trial is offered, you won't be charged during the trial.
The trial converts to a paid subscription automatically at the end unless you cancel first. We aim to email you a reminder before that happens.
Cancel during the trial and you pay nothing.

Refunds

Subscription fees are paid in advance and are non-refundable except where the law requires otherwise. Cancelling stops future charges but does not refund past ones.
We don't give partial refunds for unused time in a billing period.
Billing mistakes are always fixed: accidental duplicate payments are refunded in full, as is any charge we've made in error.
If the Service suffers a prolonged outage, we may issue credits or refunds at our discretion. We'd rather keep you riding than keep your money.

Statutory rights

UK consumers have a 14-day right to cancel distance contracts. Because RouteGems is a digital service you start using immediately, you receive the service straight away and the 14-day right applies only to service not yet provided. Your other statutory rights, including where a service is not provided with reasonable care and skill, are unaffected.

How to get help

Email support@routegems.cc with the account email address and, for billing queries, the approximate payment date. We aim to resolve billing issues quickly and fairly.