Delete your account

You can delete your RouteGems account yourself, from the app or from this website. It takes effect immediately, and we send a confirmation to your email address afterwards.

In the app (iOS and Android)

1. Open RouteGems and sign in.
2. Go to Settings (the account menu on the routes screen).
3. Choose Delete my account, type your email address to confirm, then Delete permanently.

On the website

1. Sign in and open Account → Preferences.
2. Under Privacy & sharing, choose Delete… beside Delete my account.
3. Type your email address to confirm, then delete.

By email

If you cannot sign in, email support@routegems.cc from the address on the account and we will delete it for you. We may ask you to confirm the request from that address before we act on it.

What is deleted

Everything held against your account, at once and for good:

• your account and sign-in details
• your routes, their stops and any route history
• your multi-day projects
• your saved settings and preferences
• any linked device accounts, such as Wahoo (the routes already sent to a device stay on it)
• your billing record with us

None of it is recoverable afterwards, by you or by us. If you want a copy first, use Download my data in Account → Preferences before you delete.

We keep nothing that identifies you. If you choose to tell us why you left, that answer is stored on its own, with no name, email address or account attached to it.

If you have a paid subscription

Cancel it first. A plan bought on the website is cancelled under Account → Manage billing; one bought in the app is cancelled in your Apple account’s Subscriptions settings, or in Google Play under Payments & subscriptions. Deleting an account with a live subscription is refused rather than cancelling it quietly for you, so that nobody loses a plan they are still paying for by accident. Cancellation is self-serve and takes a moment; deletion then goes through as above.

Questions

Anything else, including data protection requests: support@routegems.cc. What we hold and why is set out in our privacy policy.